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Deletion history
Hi. I know there's no way to recover deleted videos. But is there a way to know if a deletion took place? There's a half hour in between videos that I believe an event took place, but there's no video at all.
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07-01-2020 12:59:36
Responses (1)
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Hi, I have the Ring Doorbell Pro. I have the motion settings set properly. I'm just confused because I have a video of UPS dropping off a package but no video of anybody picking it up - not me, not a stranger, nobody.
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07-01-2020 11:24:22
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Chelsea_Ring
Hi @BlanketFort, if a video is deleted from your event history, you will be unable to see which video was deleted. If you believe you missed a motion event, it would be best to take a look at your devices motion settings to optimize notifications. You can do this under the Motion Settings \> [Motion Frequency settings](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) for your device. Which Doorbell do you have?
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07-01-2020 11:20:47
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