Ring Video Doorbell
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Delay time from door bell to the chime and the app
**theres been problem after problem with the ring 2 door bell, its taking 10 seconds for the chimer and app to ring,by the time i get the notification the person has gone, ive got a fast bb conection so theres no rerason for it to play up like this. its a probuct i wish i hadnt purchased . **
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29-07-2019 15:29:40
Responses (16)
- S
Hi Not much help really, thats all standard stuff we have tried. I would just like it to work EXACTLY as it does on your TV adverts... I know they are fakes but I can see my Cocoon video instantly if there is any disturbances at home, why not Ring Video? oh yes, CocoonLabs spend money on R&D and n
•16
02-09-2019 09:45:04
M@ spot im with you on the comment,ive tried whats been told and makes no difference .
•3
02-09-2019 11:04:48
TI'm not entirely convinced it's all down to poor performance from Ring. My phone "rings" almost instantly, especially when I'm connected to the same wifi, and yet my wife's phone, connected to the same wifi, has large delays. As for when I'm out and about, with a good 4G/3G signal it works well but
•3
30-10-2019 15:04:49
TMy ring 2 doorbell worked perfectly well throughout the free trial period, as soon as I paid the annual subscription it developed a 20 second delay fault which, despite 4 calls to support and a dozen or so re-intalls still persists. I am about to go outside with my hammer and reset it one last time.
•1
28-08-2021 13:30:03
- L
Having the exact same problem, tried to online chat and the person said I need to be home in order to try a fix...I guess the point for having such a device is that you can "be home" while away...At the end, very disappointed to have the issue (I want it working like in the commercials!), and even more so on the poor customer service. Ours aren't the first complaint about it, so one would think they would have a solution already. When I get the notification on my phone, the person is already gone. That would not avoid package theft or even an intrusion.Thinking about returning the entire thing.
•7
29-10-2019 16:36:25
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SI know its so frustrating, we buy expensive phones, expensive WiFi systems, expensive broadband, I mean, what is wrong with Virginmedia 350Mbps, TP-Link Deco mesh wifi, Samsung S9plus, and its the Ring Doorbells letting it all down. Unfortunately its the same here, always at work, bought the Ring
•4
29-10-2019 17:13:08
- GP
I have the same issue...Ring Video Doorbell 2 with Chime, installed ten feet from my Comcast router; RSSI measured on iPhone positioned next to the outdoor Ring doorbell shows ping at 50, well within acceptable limits (49 when measured indoors next to the router). Sometimes we walk past the Ring Doorbell enter the house, walk 50 feet into our family room, and get no movement alerts until we've been in the family room for a minute or more. Also, when someone rings the bell, it takes so long to (a) get alerted on the iPhone, (b) find how to get the Ring App into intercom mode, that the visitor is long gone. There is no way this device will provide the instant door answering and motion alerting that they promise in their deceptive ads. I tried a lengthy tech support sesssion but it didn't resolve the delays. Wish I had not bought this product. It must be frustrating for Ring's techs, too....
•3
09-01-2020 19:18:28
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WWe purchased the Ring Doorbell Pro at Thanksgiving. During the Christmas holidays we noticed some delays vs the old Ring. We reconfigured, we deleted, and we think it's the "people enabled" update, which our phone app will not let us remove. We have a 10-second delay even in live mode. Everything i
•4
16-02-2020 00:00:16
- J
I agree. Ring door bells are useless if you want to see who is at your door immediately. Even on the newest iPhones the delay between the ring alert and eventually getting a live stream is far far too long. Thsi is the case even when I'm on the same WiFi network with strong signals at all devices. I'm a network engineer so believe me, my signal is strong and my Internet connection is 80MB/s. Everyone who has one has teh same complaint. Really Ring need to sell an always on (or immediate on on alert) wall or table screen. No one in the family bothers looking at the App anymore due to the delay, we just open the door. So sort of defeats the purpose. I've now installed CCTV with an always on internal screen so as to overcome this delay issue. So as a doorbell you Ring gets a 1 our of 10. As a recording/history device it is OK so 6/10.
•5
18-04-2020 21:37:21
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Mjj05555 ive done the same as you now, update after update makes no difference pointless piece of junk.
•2
19-04-2020 07:54:21
- Y
I have the delay problem from day one. No matter I'm at home or away, whenever I open the app, the people at the door is gone. All I can see is his back. Piece of junk.
•3
17-05-2020 04:47:38
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spot
I can concurr with this, I am glad I bought the Chime Pro, which does chime almost instantly , my phone also alerts me but several seconds later when I am at home, and much longer if I am away from home. It isnt limited to doorbell pushes either as motion alerts are delayed many seconds as well, so I do believe it is the latency of the Ring infrastructure in the UK.
5
18-08-2019 14:40:20
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