Ring Video Doorbell
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Customer Service Apparently Lagging
I spoke with CS Agent Joseph on November 15th about the trouble I was having with our mechanical doorbell. His answer was to use a Pro Power Kit which he was sending to arrive in 7-10 business days. It never came. I contacted Ring help twice since then and was told they'd get back to me with a tracking number and neither Byran nor Aime have responded .We were considering investing in the Ring Home Security system but put it on hold until this is resolved. If this is the level of customer service we can expect under Amazon, potential customers need to know from social media what to expect.If Ring is reviewing these posts please know CS responsiveness isn't speaking well for you.David
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10-12-2019 18:19:00
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Tmb54
Similar problems here -NO ONE at ring does what they indicate they will do- period!!!!! Does no good to ask for a manager/supervisor - you get the “I am escalating your issue to a supervisor that will contact you in 24 hours” routine - never happens!!! I am at my breaking point with ring. I bougt my equipment at a retailer - hooked up and had issues from the start - they replaced the doorbell and chime pro because super techs said they were defective. Attempted for days with numerous techs to make it perform - no luck!!! Last tech sent me shipping label for refund - now they have my equipment and won’t issue a refund or return my equipment - I will be letting my attorney fight with them going forward - worse to deal with than telephone or cable companies - never again for me - I hope one of you company responders on this chat will contact me - I’ll tell you what I think!!!!!!
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31-03-2021 00:48:24
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