Responses (1)

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Caitlyn_Ring

Hi @D77. While you can wire the Doorbell 2 to an existing doorbell circuit to provide a trickle charge to the battery, you may still need to manually charge the battery if it gets low. Approximately how many motions, dings, and Live Views does your Doorbell experience each day? You can check this by looking at the Event History log.

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03-09-2020 17:30:05

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D77

Your response is of no help. I keep trying to get help with my problems with the ring doorbell not working properly. Can you please assist me?

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03-09-2020 17:57:24

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Caitlyn_Ring

@D77 You mentioned that the battery on your Doorbell would not stay charged, so I was asking some basic questions about how many events your Doorbell records each day to get a better idea of what may be affecting the battery life. While this forum is meant for neighbor-to-neighbor interaction and is not a direct line to support, I'm happy to offer some helpful suggestions once I know a bit more information. You can also contact our support team directly at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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03-09-2020 20:21:59

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ffpratt

I am having the same challenge and cannot see live views of my device. I've had the Ring Doorbell 2 for less than a year and it is wired. The challenge is this is a remote vacation home of mine which I can't easily get to. How long should the batter last? There is a lot of activity for recording based on facing a frequently traveled street. If the camera is hard wired then why is the batter necessary for me to view things? Is there a doorbell camera that doesn't require a batter? Please advise.Thank you

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07-09-2020 15:01:25

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Caitlyn_Ring

Hi @ffpratt. While hardwiring one of our battery-operated Doorbells, such as the Doorbell 2, will provide a trickle charge, the battery may still need to be manually charged if it gets too low. This can happen if the Doorbell is facing a high-traffic street and receives a lot of motions, dings, or Live Views, as it is draining the battery more quickly than it is being charged. Since this is at a vacation home that you cannot easily get to, you could look into the [Doorbell Pro](https://shop.ring.com/products/video-doorbell-pro), which runs off of the power from your existing doorbell circuit and does not have a battery that needs to be charged. With that said, it is important to note that if any technical concerns do arise, you would need to physically be with the Doorbell to troubleshoot it. I hope this helps clear things up! :)

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07-09-2020 15:53:48

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ffpratt

Thank you so much. This super helpful. Fred

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07-09-2020 16:44:47