Ring Video Doorbell

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Constant Motion Alerts

I know there are many threads on this but I havent found a resolution that works for me yet. I have had my Ring 2 doorbell for about 3 months and since day one its been a nightmare. Constant motion alerts when there is no motion. I do live on a busy street (about 40-50 feet from the doorbell) so I have the wedge installed, have the motion zone reduced to about 10 feet in front of my door and have audio disabled. Still get constant motion alerts, especially when a large vehicle drives by. I keep trying to catch what it is "seeing" but anytime the motion alert is triggered, live view does not work for about 5 minutes after. It just shows a blurry image with "reconnect" and every time I click "reconnect" it says "live view ended". I tried removing and reinstalling the app as well as resetting the doorbell with no luck. Then I went to check the event logs, and nothing is logged at all. Actual motion events get logged, doorbell rings get logged, but none of the false motion alerts get recorded as an event. My doorbell is about 15 feet from the router, I have tried multiple routers and networks with the same result. I even did an internet speed test from my phone about 2 inches from the doorbell and recorded 40mpbs download speed and 60mbps upload speed, so that isnt the issue. Not sure where else to go from here short of just tossing it into the trash.

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18-06-2020 02:00:22

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