Ring Video Doorbell
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Responses (9)
- P
Thanks Marley, the blue blinking light is only a half circle going up, so wifi I think. Unusual because it worked perfectly for two months until it just went offline for two days, health check said signal strength and power were fine. I'm wondering given everything said in these forums that it may h
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12-12-2019 22:09:57
MI’m having the same problem with my pro. Installed all was working correctly for a day then I deleted it by accident from the ring app. So I’ve tried the holding Side button for 30 seconds but it boots up flashes white for a second then the top half of the button flashes blue. I’ve removed
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15-12-2019 12:24:18
PSorry [@Maisey\_Mason ](https://community.ring.com/t5/user/viewprofilepage/user-id/15806)to inform you this but I am having mine replaced under warranty. :cry: I don't know what this is with the Pro, and I'm glad you have tried the USB workaround as I thought that may have helped. But on my third
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15-12-2019 20:56:43
MThanks @PK\_senior having spoke with ring on live chat this afternoon. And as you said ask for pictures of the installation and power supply. They are sending me a warranty replacement. I’d only had 1 day use out of the original before the fault. What i did find strange was I had to sign into r
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15-12-2019 21:03:29
P@Maisey\_Mason , They asked me for the credit card as well, luckily I already had one on there from my yearly subscription fee. Hopefully our replacement units work well, as from my experience the functionality is great. My wife actually had a long conversation with a Road Worker one day from her of
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15-12-2019 21:40:34
- A
Mine has done the exact same thing. It worked just fine for the first 12 hours after installation, then lost the wifi connection and went into charging mode. Which is what it has been stuck on ever since. It's receiving a steady 21 volts from a brand new transformer and "pro power kit" it came with is properly installed. I went so far as to delete the device from the app and start over fresh. Now, with the doorbell being in a perpetual charging mode, I can't even set it up again. Oddly enough, I can still ring my mechanical doorbell inside using it. I'm packing this Chinese-made mess back into the overpriced box it came in and return it for a refund. What pathetic waste of money.
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23-12-2019 16:56:44
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- H
Yup mine too! Ring sucks and I will never purchase another ring device ever again.
•2
09-09-2020 00:40:05
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TWe purchased a refurbished Ring Pro to replace our dead Two year old Pro. The Refurb wouldn’t go into setup. Ring replaced it and the second was pretty stubborn as well. We let it charge for 1/2 hour and it finally went into setup for us. Be sure to let it charge on the system for at least an h
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21-11-2020 00:25:26
- T
Hey neighbors! We've updated our Help Center to include an [article](https://support.ring.com/hc/en-us/articles/360051777531-Understanding-Your-Ring-Video-Doorbell-Pro-Light-Patterns) about the light patterns you might see on your Ring Pro. Before taking note of the light pattern on your Ring Pro, be sure to completely power it down for 3 full minutes, then power it back up. After 1 minute, you should be able to see one of the light patterns from the Help Center article so you can move forward with your troubleshooting. As always, if you need assistance at any point, our support team is ready to help! Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-12-2020 19:31:39
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- S
I am having the same problem. I am about to talk to Ring support
•0
16-01-2021 20:36:58
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PK_senior
I have exactly the same problem. After working well for over two months my Ring Video Doorbell Pro lost connection to wifi and just had a constant blue blinking light, which filled the top half of the circle around the button.From my reading of the support forums this says it is charging, but it has been doing this for two full days. I tried to reinstall, by resetting (holding button on RHS down for 15 seconds) then pressing the button to go into setup mode. The white ring lights up for about half a second then goes straight back to blue blinking light. Any ideas? I am hardwired.
3
12-12-2019 02:15:26
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