Ring Video Doorbell
Code P1-79 - Doorbell Offline
We purchased the Ring video doorbell Pro in XXXX. It has served as well over the years, but recently we it has goes offline and does not come back unless we do a manual reset. This only lasted a week, or is again offline. Code: P1-79 Is there a way to permanently fix the error or does this mean the unit is failing?
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07-04-2024 03:51:24
Responses (3)
- U
Thank you, Justin_Ring, I did call customer service. And although they were very friendly, they were unable to assist us in getting the unit back online. They confirmed we would not need to replace the unit, which was good news. They also said because it wasn’t online to reset the Wi-Fi, which we did, numerous times. Nothing changed, all of our Wi-Fi equipment work, even the living room Ring, but the doorbell refuses to connect. Are there any other advice or suggestions you might have to get this to connect??
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09-04-2024 11:37:05
- T
Hi @user80389. Are you connecting to a 2.4GHz or 5GHz network? Do you have an alpha numeric password for your WiFi? Have you tried using a different phone or tablet to complete the setup process? You can also try to connect the device to a WiFi hotspot as a troubleshooting step. Let us know if these steps help!
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11-04-2024 03:29:18
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- L
I spoken with 3-4 technical support staff and supervisor. No one is willing to own up to the fault of their recent updates or defective product. Mine is a flood light that is mounted over 40 ft in the air. The router is literally inside the room that the camera is mounted at. Distance maybe 15-20 ft away. My ring camera that is 80 ft away is perfectly fine. I don't have a 20+ ft ladder so everytime i have to pay a handyman 100+ dollar to come. This is 2nd time in 2 weeks. The server tech Michelle. she keep wanting me to reset yes reset works but it goes bad within a week.
•1
20-09-2024 12:52:11
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Justin_Ring
Hi @user80389. If rebooting is the only way to bring your Wired Doorbell Plus (formally Video Doorbell Pro) back online, then the next best step is to contact our support team for further assistance. Give our support team a call using one of the numbers here.
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08-04-2024 08:01:03
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