Chime Pro finds Ring doorbell but won't connect it to chime pro network

I purchased a Chime Pro because one of my doorbells has a poor connection. I plugged in the Chime Pro to an outlet right by the doorbell, connected it to the app and network just fine and it has a good signal. When I go into the Chime Pro and try to connect the doorbell to the network it fails repeatedly. Every time it says "searching for ring doorbell", "ring doorbell found", and then after 3 minutes or so the app says it could not connect to the doorbell. To get rid of any "interference" issues, I got an extension cord and put the Chime Pro directly on the doorbell outside, and it would still not connect, though it verbally states that it finds it every time. What could be the issue? These products are so frustrating. The doorbell connects to the wifi's poor signal fine, but not the new Chime Pro's better network signal.