Ring Video Doorbell
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Cars but no people
We have had our Ring 2 doorbell for almost two months. We made adjustments to sensitivity several times but continue to experience motion detection of the car or truck in the street yet the pizza delivery person can approach our door and we get nothing until he is about halfway down our driveway heading back to his car. Sometimes we get people as they approach the door but many times it does not start recording or alert us until they are on top of the doorbell or until they leave. We have had people come and go with no detection at all. Any thoughts would be greatly appreciated. Thank you.
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14-09-2019 11:17:49
Responses (7)
- B
I've made some changes to my configuration that may have helped. First, I now have a transformer that provides the correct voltage and amperage to the RingDoorBell. My previous transformer wasn't putting out the voltage or amperage that Ring requires. I also changed my WiFi antennas. I had purch
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27-03-2020 00:36:30
- S
Same issue**It only picks up people when they are walking away... its great if I want to see the backside of the thieves that just took off with my packages.****Some real help from the company is greatly appreciated.**
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23-03-2020 21:44:41
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- F
My ring doorbell records the postman entering and passing my door, he delivers and he rang my bell seemingly leaving a package at my door. I get home no package. The odd thing is it doesn’t detect him leaving again and he has to pass my door after going to the 3 floors above. I’m conf
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15-08-2020 16:58:16
THi neighbors. When it comes to your Doorbell's motion detection, you will want to keep a couple things in mind. One of the things that could cause a Doorbell to miss motion is a Motion Setting called Motion Frequency. Motion Frequency uses an algorithm to determine the dwell time between recordings.
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21-08-2020 17:14:06
- I
I invested in the ring doorbell thinking it would be a excellent source of security. I have spent the last 12 months going up and down my driveway trying to adequatly set the doorbell in a bid not to get informed of every passing car in a fairly quiet cul de sac and actually be informed of a person instead. You could quite easily have the changing of the guards outside my house and not be aware until they are leaving. I have rang customer services and am always told its my internet speed and I need to buy this device and that add on to improve which in the end will cost a small fortune. Strangely enough my internet speed is fine on my PC. A complete waste of money. Finally when i get it right the battery runs low then when I charge it up I am back to square one again. Not impressed at all.
•3
15-04-2020 16:39:47
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USorry , I had the same exact thing here in USA and then was told to buy the Ring Wi-Fi extender about 160 pounds your currency and it did absalute sh.. ! Great reception to the tablet, cell phone , smart T.V.'s and now the Ring Wi-Fi extender , just not to the Ring doorbell 2 !! Even though now th
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27-07-2020 19:04:42
- D
Ive had a Ring doorbell since they started & have become very unhappy. (1) In the past fes months my Ring 2 is not recording people walking up the driveway(straight shot view) (2) you can no longer get help via an email with Ring like you used to be able to (3) you cant get answers on the community Im definitely no longer a happy customer like I used to be. No more referring people to Ring Am looking into Nest which seems to have a much better customer outreach
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10-10-2020 22:36:08
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bobkierski
I have exactly the same problem... except that I've had my Ring Doorbell for only 3 days.Yesterday, a package was delivered. The Ring Doorbell didn't detect or record the delivery person. My wife walked up to the front door (where the Ring Doorbell is installed) to get the package. The recording of her starts after she's walked away, and is about 10 feet from the front door and facing away.My yard is fairly flat. I have a 12foot poarch, with one step down to a sidewalk that is level with the yard.I shoveled the walk and poarch, but none of that was captured by the ring doorbell.The street we live on is not very busy, but it seems the only thing captured are cars, in the street, that is 45feet away. Except... it didn't capture the garbage truck... which is a very large vehicle, doesn't move very fast, and makes two stops across the street, in view of the ring doorbell.I followed the instructions taking into consideration the issues describe in the article you've referenced. This doesn't seem to be serving the purpose it was intended for.
5
03-12-2019 16:44:37
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