Ring Video Doorbell

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U
Cant unscrew doorbell off the wall
battery-video-doorbell
troubleshooting
Hi I have the 2nd Generation doorbell, it’s running out of charge.. but I can’t unscrew the little screws at the bottom to take it off to recharge.So wine said use an elastic band to do it but have tried that and no luck!! Help please !!

348

0

1

06-03-2023 11:28:00

Responses (3)

B
@user38432 When you say you cant unscrew them are they jammed in hence not turning in which case could be cross threaded or are the heads stripped meaning the screwdriver cant get any purchase on them?

0

06-03-2023 01:47:10

U
There was obviously a problem with it, so I am being sent a replacement.

1

07-03-2023 02:31:55

T
Hi @user38432. Glad to hear that our support team was able to take care of this for you.

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08-03-2023 02:22:21

T
Hi @user38432. Can you share a picture of the problem area? This will help clarify the concern you are having.

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07-03-2023 01:01:27

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

07-04-2023 02:23:07

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