Ring Video Doorbell
Can't select "Snapshot capture every 5 minutes" even Ring is wired
Hi, I don't know why my Ring doorbell can't select "Every 5 minutes" in Snapshot Capture setting. But my doorbell is wired. How can I select it? Thank you.
8807 •
0 •
9 •
28-04-2020 02:22:48
Responses (5)
- K
So I just upgraded to the new app version that came out yesterday Jan 29th. Version 5.35. Still don't have the 5 minute option available and solar says connected. This is ridiculous, why don't they just enable for all and let the user decide?
•0
30-01-2021 07:02:44
•
- U
Yeah the problem is STILL A PROBLEM on my two Doorbell 3’s that are hardwired. Soooooooo when, IF EVER, will Ring “experts” fix this??????????
•0
26-03-2021 03:12:40
•
- A
January 2022, I have this issue too. Didn't even know 5 minute was an option until I got two new stick up cams. My original only shows 14 minutes and 1 hour. Firmware is up to date, any ideas? Thanks
•0
29-01-2022 08:56:34
•
- R
Still a problem in July 2022!! Updated the ring firmware recently and no more snapshots. So then I tried to disable and enable again and the 5 minute option disappeared!! Now no snapshots and no 5 minute option. Come on guys, you can do better than this.
•0
13-07-2022 10:02:53
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Kat67
I too had 5 minute option a couple days ago but now greyed out. anyone know why ring said, many months ago, it was a bug they were looking into but it is still not fixed ?? [date=2021-01-13 timezone="America/Vancouver"]
1
13-01-2021 11:17:47
•