Ring Video Doorbell

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Can't select "Snapshot capture every 5 minutes" even Ring is wired
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Hi, I don't know why my Ring doorbell can't select "Every 5 minutes" in Snapshot Capture setting. But my doorbell is wired. How can I select it? Thank you.

8807

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28-04-2020 02:22:48

Responses (5)

  • K

    I too had 5 minute option a couple days ago but now greyed out. anyone know why ring said, many months ago, it was a bug they were looking into but it is still not fixed ?? [date=2021-01-13 timezone="America/Vancouver"]

    1

    13-01-2021 11:17:47

      Z

      Me too. I changed the battery in my stick up cam today and now the 5 minutes option is no longer available. Worked fine the past few months.

      0

      22-01-2021 04:39:14

  • K

    So I just upgraded to the new app version that came out yesterday Jan 29th. Version 5.35. Still don't have the 5 minute option available and solar says connected. This is ridiculous, why don't they just enable for all and let the user decide?

    0

    30-01-2021 07:02:44

    • U

      Yeah the problem is STILL A PROBLEM on my two Doorbell 3’s that are hardwired. Soooooooo when, IF EVER, will Ring “experts” fix this??????????

      0

      26-03-2021 03:12:40

      • A

        January 2022, I have this issue too. Didn't even know 5 minute was an option until I got two new stick up cams. My original only shows 14 minutes and 1 hour. Firmware is up to date, any ideas? Thanks

        0

        29-01-2022 08:56:34

        • R

          Still a problem in July 2022!! Updated the ring firmware recently and no more snapshots. So then I tried to disable and enable again and the 5 minute option disappeared!! Now no snapshots and no 5 minute option. Come on guys, you can do better than this.

          0

          13-07-2022 10:02:53

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