Responses (3)

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  Caitlyn_Ring

  Hi @user52066. If you need to reconnect your Ring Doorbell to wifi, you can follow the steps listed [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to do so. Make sure to have your wifi network name and password ready, and have your Doorbell within range of your wifi router. If your Doorbell will not go into setup mode to connect to the wifi, you can perform a full reset by holding down the setup button on the Doorbell for at least 20 seconds. After the reset is done, try walking through a brand new setup in the Ring app with the steps under Set Up a Device. This should do the trick, but you can contact our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) if it doesn't for further assistance. :slight_smile:

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  25-07-2023 09:12:41

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  userKay

  Hi, I tried following the steps to reconnect to the new Wi-Fi but it’s not working. Problem is the light does not turn white to reconnect. It stays blue until it goes off. This is the ring doorbell v2. I have another doorbell and a chime and they both reconnected fine. I have recharged the battery and it still doesn’t turn white to enable it to reconnect.

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  31-07-2023 06:06:10

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  Caitlyn_Ring

  Hi @userKay. If your Doorbell will not go into setup mode in order to connect to your new wifi network, you can reset it by holding down the setup button for 20 seconds. Once that reset is complete, use the steps under Set Up a Device to walk through a new setup of your Doorbell and get it connected to the new wifi network. Our[ support team](https://support.ring.com/hc/en-us/articles/213608406#callus) can offer further troubleshooting assistance if these troubleshooting steps don't work.

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  01-08-2023 07:14:15

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  31-08-2023 07:14:29

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