Responses (4)

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mattsmith

I go to work early so before leaving the house I disarm the doorbell using the disarm, home and away function to avoid waking the House. This has always worked until this week when all the alerts go off despite being disarmed. Has anyone else had this issue and how did you resolve it.Thanks in advance

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19-06-2021 05:56:38

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Jhipolito

I am glad I’m not the only one!

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22-06-2021 09:32:28

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Jhipolito
Is anyone else having issues not being able to disarm, set to home, or away modes? I'm going nuts as the status here says nothing, and I can't figure it out.. I've removed batteries, I've re-installed software, etc.. If this is an issue on the RING side of things, fine, but I feel like there is nothing reported about this and at a loss.
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20-06-2021 19:21:37
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Jhipolito

I think I’ve found out the problem… I think it may be a good idea to share with the community.For some reason the settings (Modes) had to be saved again… So what I did was went into each mode and changed the settings. I then saved. Then I put the setting back where I wanted them and saved. That fixed it. It’s a clunky fix, but it worked. I’m not sure how this suddenly changed in the software as I hadn’t even tweaked my apps.So what I’m seeing is that for some reason, the modes lost their saved settings somewhere remotely? Are they saved on Ring servers?

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22-06-2021 09:51:08

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mattsmith

Glad it wasn't just me.I went into the disarm settings and resaved all the settings which has worked so thanks for that suggestion. Not sure why this suddenly changed but definitely very frustrating, more for my family who kept getting woken up by me.

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22-06-2021 10:04:57

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OldOwl
I have set a scheule to disarm motion detection from 05:00 - 07:30 in the Ring app. This only works in the ring app on the phone but still anounces motion on all Alexa devices, most anoying when the guy delivering newspapers at 05:30 set the motion anouncements off.
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26-06-2021 10:38:07
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