Ring Video Doorbell
Camera only showing in black and white
This past week our camera started only displaying in black and white and we can’t figure out how to get it back to showing color again. The online help is useless and only tells us about nighttime infra red settings. Any info would be appreciated.
11214 •
3 •
4 •
11-07-2020 08:03:11
Responses (6)
- C
Same issue, I’m Rey to charge the battery more to see if it helps, is there any number to contact someone, the help services just sends you in circles
•0
27-07-2020 11:01:44
CHey neighbors, if you're still having this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
28-07-2020 07:03:08
MI just took a flash light and shined it right into the front of my ring doorbell and now my color is back...
•0
12-01-2021 06:22:12
- T
I have the same problem. Started two weeks ago after working fine for over a year.
•0
11-08-2020 07:34:21
•
MHi @Tor! As long as the lighting in the area is reasonably sufficient and in the majority of lens view, the lens should adjust as intended. I recommend double checking your device settings in the Ring app for your Camera, such as video settings. Feel free to include a video example of this concern so we can take a closer look! :)
•0
11-08-2020 11:41:05
- C
2 posts were merged into an existing topic: [Display issues](/t/display-issues/168028/3)
•0
18-11-2022 07:36:07
•
- C•
0
18-11-2022 07:37:34
•
- U
I had the same issue for about 4 months with camera on a solar charger, pulled the battery out, charged it manually for 10hrs inside, and when I put battery back, the color was restored.
•0
07-11-2024 06:04:50
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
matneym
I am having the exact same problem. Started about 2 days ago. I can remove the battery and reset which fixes it for a few minutes, then it reverts back.
1
11-07-2020 08:44:41
•