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A

AWP

The sound quality of our video doorbell 2 is dreadful both microphone and audio break up every second or so constantly. It has done this since day one, making it impossible to speak to someone, hear effectively or for them to be able to make themselves heard and understood. The video aspect of the doorbell is brilliant but it's certainly nowhere near what we were sold, extremely disappointing. We have very fast Virgin Wi-Fi with a really good signal and up-to-date tech to receive the signal, varying from Android, to Windows, to iPhone and even on a Portal. None of this is of any consequence and it remains impossible how to use the audio and microphone features to talk to the person at our door. It rather defeats the object of the doorbell when it is quicker to get up and go to the door than it is to try and use the terrible broken sound.Have now tried pretty much everything with no effect. Any suggestions gratefully received. At the moment it's just a pointless white elephant or overpriced wireless doorbell, depending on how you look at it.

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16-03-2021 15:17:05

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L

Legslittle

Hi, I am New to this whole Ring business, and having purchased a doorbell Pro, I had an electrician hard wire it in, trouble came when it was trying to up-date itself, If I tried to reset it once I reset it a hundred times, the outer white circular light kept reappearing. Not knowing who or were to

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16-03-2021 20:30:51

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Caitlyn_Ring
Hi neighbors! Thank you for sharing your feedback on your experiences here. While it sounds like you've tried some basic troubleshooting steps already, I'd also recommend taking a look at this Help Center Article [her](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide)e, which covers troubleshooting for audio and sound concerns. If the tips in that Help Center Article don't help resolve these audio concerns, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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17-03-2021 20:18:50
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