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user66398

Blurry and grey picture

battery-video-doorbell

troubleshooting

Hi. I have a ring doorbell. Just wondering if anyone has the same problem. The door bell has suddenly started to go blurry and the picture is grey not coloured ![IMG_4933|231x500](upload://lt5dHHbPTR6fSC4akkYTzM0CNc4.jpeg)

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13-11-2023 08:11:26

Responses (2)

J
Justin_Ring
Hi @user66398. For your concern, try the following steps: - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and powering it back on. - Verify that your Doorbell has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, and then [reconnect it to your wifi.](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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15-11-2023 05:16:47
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-12-2023 05:17:33
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