Ring Video Doorbell
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Caitlyn_Ring
Hi @bigal401. Have you tried resetting your Doorbell and walking it through a fresh setup in the Ring App? If not, I'd recommend doing so by holding down the setup button on your Doorbell for at least 20 seconds. After the reset is done, follow the steps under Set Up a Device in the Ring App to get it back up and running. This should clear up and performance issues like what you're experiencing. If it doesn't, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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02-06-2021 18:50:39
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