Ring Video Doorbell
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Blown Transformers
Has anyone had any issues with the Video Doorbell Wired (the basic, non-pro version) blowing transformers? I installed it in November and it worked great until March when the transformer gave out. We had an electrician come out and replace it. It lasted a week before the new one died. We had him come out again and it lasted less than 24 hours. He made sure to install a 16-24V the second time, so there should have been more then enough power to supply the doorbell. This is becoming very frustrating for a device I have barely had 6 months!
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04-05-2022 21:50:40
Responses (2)
- G
Hi Tom,I am in the US, and my wiring is fine. The electrician checked everything on his second trip out here. The transformer he installed is rated 30VA. Is it possible there is a short in the Wired Doorbell? Do I need to install the Pro Power Kit for this model even though it isn’t called for?
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07-05-2022 01:26:13
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THi @GetFuzzy57. 30VA is sufficient. At this point, I would contact our support team and let them know you believe your Doorbell Wired to be the culprit here. A Pro Power Kit is only needed for the Ring Pro models. If you are connecting the Doorbell Wired in a circuit with an existing Chime Kit, you would need a Jumper Cable. Feel free to let me know how your support team call goes. Keep in mind, you can ask for a supervisor if you are not getting the level of service you'd expect.
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09-05-2022 23:35:44
GHi Tom - thank you for the reply. I received a new Doorbell Wired, but never received a return label. I will be changing out both the doorbell and the transformer today, so I will follow up if I have any more issues. So you know how I can obtain a return label for the defective unit?
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01-06-2022 15:59:55
THi @GetFuzzy57. For this, you'll have to follow up with our support team. Try checking your email for a message from them. If you find it, you can request it from that email. You may have to search your Junk/Spam folder to find it. It not, you'll have to call our support team.
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01-06-2022 23:32:04
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Tom_Ring
Hi @GetFuzzy57. What is the VA rating on your transformer? Do you know what gauge wires you have connected? I would check this information and reach out to our support team to look into this further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-05-2022 18:28:40
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