A
Black rectangle over lays live video picture
Ring doorbell 2 when calling up live video has a black rectangle partially overlaying live screen. I has a picture in picture icon showing but I can not exit the picture in picture mode. How do I exit this mode so I can get my full live screen back.
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29-04-2020 01:26:00
Responses (1)
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Chelsea_Ring
Hey @AFK. Do you have a Privacy Zone enabled? Please go into the Main Menu in the Ring app \> Devices \> Doorbell 2 \> Privacy Settings \> Privacy Zones and delete any zone you may have accidentally enabled! If this is not the case, can you please share a screenshot of the Live View with this box that you see?
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29-04-2020 11:53:45
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