Ring Video Doorbell
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Battery shows low but is fully charged
Ring3 . So the last few days my battery shows low or drained despite having a fully charged battery (1 of 2 fully charged) the doorbell is still working but as a doorbell only. I can’t go live and hist sory of motion is sporadic. Things I’ve tried so far…Reboot deviceDifferent batterySetup device from newReset my WiFi routerRemoved battery for an hour or soTried all the tips on hereIt shows as online but no other functionsUninstalled the app, reinstalledInterestingly my chime also went offline and no matter what I do I cannot get it back onlineAny other solutions? Seems like a firmware issue to meTIA
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02-01-2024 17:42:53
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Justin_Ring
Hi @user73180. Your first concern with your Doorbell seems to be related to this post. There is a marked solution with steps to try, and if the steps do not help, it states to reach out to our support team for further assistance. Also, if you have tried all the basic troubleshooting steps for your Chime and it still fails to reconnect, our support team can assist with that as well.
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03-01-2024 17:53:12
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