Ring Video Doorbell

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U
Battery showing charged, but won’t reset
battery-video-doorbell
troubleshooting
cs-support
My ring doorbell was offline due to me being away for a month or so and the battery died. I charged it all night light was green, but it still won’t reset. I guess it’s either something wrong with the battery. Tried charging multiple times, each time I plug it in, the yellow light also lights up but goes out after many hours later.

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17-09-2023 04:51:50

Responses (2)

J
Hi @user58761. Try factory resetting your Doorbell by pressing and holding the setup button for 20–25 seconds and then [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you are still having the same concern after trying these steps, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

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18-09-2023 08:05:33

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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18-10-2023 08:05:59

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