U
Battery not charging due to battery slide
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hardwired-battery-video-doorbell
I noticed my device was not charging anymore. Upon some investigation and a little take apart action it was found the battery had slid down from the heat and the device partially unplugged it self. It is in direct sunlight part of the morning. I put plumbers goop on the connector and it looks to be working now. Has this been a problem with anyone?
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27-10-2021 08:01:13
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Caitlyn_Ring
Hi @user775. I haven't heard of anything like this happening before, but definitely keep an eye on it to see if you encounter any other concerns with the battery. If you do, don't hesitate to contact our support team so they can see if any replacement parts are needed and make sure your Ring Doorbell is operating safely. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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28-10-2021 06:55:22
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