Responses (10)

• M

  Marley_Ring

  Hi @El\_Dido! Audio connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing audio on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :)

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  02-06-2020 08:57:24

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  O

  OnTheOpenRoad

  Ring Support & Everyone, I’m having the same issue. This is not a WiFi problem. It is a ring software problem. I have nearly 20 ring devices across multiple prosperities, including Ring Doorbell 2, Ring Doorbell 3, and spotlight cams. Everywhere I have replaced a new Ring 3 for the prior Ring 2, this problem exists. Ring needs to quit telling us it’s a WiFi issue, take this seriously, and get to the bottom of it. I can’t afford to have missed captures due to this. I rely on Ring equipment to protect my properties and have spent multiple thousands on your equipment. Do right by us and escalate this immediately, and please, respectfully, stop posting the canned WiFi issue response to people. In my case, the WiFi is less than 5 feet from the front door, and never an issue before Ring 3! Thanks.

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  05-10-2020 03:26:43

• X

  Xerxel

  I have exactly the same problem. Even after upgrading WiFi, still the audio works for a few seconds then cuts off. Surprisingly, the person outside can still hear me talking but I can’t hear them!

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  22-08-2020 12:26:13

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  G

  gizzard

  Same issue on my ring 3 plus. I also have a ring 2 which works fine

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  28-09-2020 10:11:51

  C

  Caitlyn_Ring

  Hey neighbors, happy to chime in for Marley here. In this case, it may be best for you to reach out to our support team so they can work directly with you to find a solution to the audio concerns you're experiencing. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  29-09-2020 08:06:26

• T

  TinaN

  Mine has been stopping the same! Video goes, but audio stops. It’s not my connection or upgrades, it’s a Ring issue. Paying for a service I’m not getting. Not happy.

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  26-09-2020 10:54:27

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• D

  Dazzarap

  I've had this problem a couple of times. I update the firmware then it happens again a week later. It's a Ring issue that we all seem to have to deal with. Did anyone have a conclusion to their problems? I have a Ring 3 plus.

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  01-10-2020 03:28:39

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• JB

  J-B

  Same with mine. I have a ring 3 doorbell and the audio just stops. I had to take the battery out and put it back in then it worked for a few weeks and breaks again.

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  12-10-2020 05:41:38

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  K

  KOL

  Same problem here. Ring 3 Plus. I cannot hear audio from my Ring doorbell on any of my devices (one Android, one iPhone). It happens for Live View as well as answering the doorbell. On my recordings, I can sometimes hear the audio, sometimes it cuts out after about a second. If I take out the battery and reboot the Ring doorbell, it starts working again for some time (between a few hours and a couple of days). I have a solid WiFi signal from two near-by Google WiFi mesh devices. This is a Ring issue. Must fix, or I will consider returning the doorbell as it must then be a hardware error. It is only a couple of weeks old. As a side-note, when I had visitors last night, they heard some unknown woman's voice from the doorbell. I listened to the recording, and I have no idea who this was, or where that audio was coming from. It sounded like it came from someone else's home!!

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  12-10-2020 07:24:39

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  Simba07

  Same thing here, I had a ring 3 and 1 week after purchasing it the audio stopped working, called support , reset the device, re-installed app worked for about a week and then stopped again. Did all the above 3 times still same issue. They swapped it out for a ring 3 plus worked for about a week Bang same issue. It worked on 10/8/2020 and now on 10/12/2020 one way audio is back. this is a joke and needs to get fixed asap

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  12-10-2020 12:40:11

  K

  KOL

  This issue is also discussed in the official Reddit for Ring: [https://www.reddit.com/r/Ring/comments/heamgn/ring\_doorbell\_3\_audio\_problems/](https://www.reddit.com/r/Ring/comments/heamgn/ring_doorbell_3_audio_problems/) The Ring 3 doorbell simply does not work as intended for some unfortunate owners. This issue has been going on for months, and there appears to be no solution forthcoming, and no feedback from the Ring team.

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  12-10-2020 02:04:08

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  AndreasR

  I have the same problem on my 3 plus. The audio stops working after a couple of days. Customer support told me to put the doorbell into setup mode and change the wifi to reset it and let it download the updates again which works fine but only for 3 days and then the audio ist lost again. This is the second device that has this problem. They replaced the first doorbell but the new doorbell has the exact same problem. Have to reset the doorbell every 2-3 days to keep audio working....

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  14-10-2020 01:21:33

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  Skydave

  I am having the same issue, this just started yesterday. My sound comes on then off after a couple seconds, my wifi signal is real good my RSSI is -45. I tried 3 different computers, desktop, laptop and a new all in one, and also my smartphone, they all don't have working audio, before yesterday it worked fine. Recordings from before yesterday the audio works fine, yesterday and today no audio across 4 device and I have a strong wifi signal. Not sure what to do next??? Any help would be appreciated.

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  24-10-2020 09:23:27