Ring Video Doorbell
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Audio stops working
I do not understand why, when answering the bell, after a few seconds of initiating the call, the audio stops working. A week ago I started with those problems. Not only with iOS, neither does it work with PC. Sometimes it also happens when you put the view live too. Does anyone know why that happens?
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30-05-2020 21:40:09
Responses (9)
- C
Hey neighbors, happy to chime in for Marley here. In this case, it may be best for you to reach out to our support team so they can work directly with you to find a solution to the audio concerns you're experiencing. Please give our support team a call at one of the numbers available [here](https://
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29-09-2020 20:06:26
- T
Mine has been stopping the same! Video goes, but audio stops. It’s not my connection or upgrades, it’s a Ring issue. Paying for a service I’m not getting. Not happy.
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26-09-2020 22:54:27
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- D
I've had this problem a couple of times. I update the firmware then it happens again a week later. It's a Ring issue that we all seem to have to deal with. Did anyone have a conclusion to their problems?I have a Ring 3 plus.
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01-10-2020 15:28:39
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- JB
Same with mine. I have a ring 3 doorbell and the audio just stops. I had to take the battery out and put it back in then it worked for a few weeks and breaks again.
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12-10-2020 05:41:38
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KSame problem here. Ring 3 Plus. I cannot hear audio from my Ring doorbell on any of my devices (one Android, one iPhone). It happens for Live View as well as answering the doorbell. On my recordings, I can sometimes hear the audio, sometimes it cuts out after about a second. If I take out the batt
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12-10-2020 07:24:39
SSame thing here, I had a ring 3 and 1 week after purchasing it the audio stopped working, called support , reset the device, re-installed app worked for about a week and then stopped again. Did all the above 3 times still same issue. They swapped it out for a ring 3 plus worked for about a week Ba
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12-10-2020 12:40:11
KThis issue is also discussed in the official Reddit for Ring: [https://www.reddit.com/r/Ring/comments/heamgn/ring\_doorbell\_3\_audio\_problems/](https://www.reddit.com/r/Ring/comments/heamgn/ring_doorbell_3_audio_problems/) The Ring 3 doorbell simply does not work as intended for some unfortunate
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12-10-2020 14:04:08
AI have the same problem on my 3 plus. The audio stops working after a couple of days. Customer support told me to put the doorbell into setup mode and change the wifi to reset it and let it download the updates again which works fine but only for 3 days and then the audio ist lost again. This is the
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14-10-2020 01:21:33
SI am having the same issue, this just started yesterday. My sound comes on then off after a couple seconds, my wifi signal is real good my RSSI is -45. I tried 3 different computers, desktop, laptop and a new all in one, and also my smartphone, they all don't have working audio, before yesterday it
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24-10-2020 21:23:27
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Xerxel
I have exactly the same problem. Even after upgrading WiFi, still the audio works for a few seconds then cuts off. Surprisingly, the person outside can still hear me talking but I can’t hear them!
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22-08-2020 00:26:13
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