M
App Says add battery but the battery is inbuilt?
battery-video-doorbell
device-settings
troubleshooting
I have a Ring Video Doorbell Gen 2 and I put it on charge last night for 8 hours and this morning it says “add battery” I’ve tried the reboot multiple times and it’s still saying add battery. I’m not sure what else to do!
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20-10-2023 08:33:45
Responses (1)
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Justin_Ring
Hi @Marliex. I would recommend giving your Doorbell a factory reset and then [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) to see if it helps. To factory reset your Doorbell press and hold the setup button on it for 20–25 seconds. Let me know if this helps.
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23-10-2023 04:40:17
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