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Activating Device
When I try to view my doorbell after an alert/doorbell ring/live feed it says activating device and never activates. It takes 2-3 times before it will open up. We have a brand new mesh router system (we can pick up our internet 3 houses away) and the doorbell is right outside the room with the router. Do I need to do a reset on the doorbell? I've seen people saying to change the gHz but I don't know how to do that.
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01-10-2020 12:08:46
Responses (1)
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Tom_Ring
Hi @starwood. We have a great [Community write up](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) with a few tips and tricks for activating Live View. I would also try the Rapid Ring app that is suggested in the article. If you want to change your wifi network, follow the steps listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). I hope this helps!!
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02-10-2020 09:51:47
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