‎Activating device message

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Britishbiker

Activating device message

ios

Doorbell, 2nd generation. Been working ok for 6 months. Got a ring on the doorbell, but when I try to go to live view it says “activating device”My home network, WiFi, upload speed etc is good.Any ideas plz ?Thanks, John

2020 •

0 •

11-01-2021 19:00:28

Responses (2)

T

Tom_Ring

Hi @Britishbiker. There are a few variables that affect Live View performance. One variable is the RSSI of the device. You can find the RSSI for you device in the Device Health tile of your Ring app. This Community post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) has great information on RSSI and how it correlates to your Live View. Also, this post [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) has some tips and tricks for troubleshooting Live View. This information should get you on the right path!

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13-01-2021 21:47:54

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J

JMM57

I had to open/allow ports on my router. I opened tcp ports 15063 - 15064, and live view started working again. Log into your router as admin, and look for firewall or port settings. My router port settings are found under port triggers.

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14-01-2021 16:11:50

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