A black square has appeared blocking the lens
Hopefully someone can help Since yesterday my ring 2 doorbell is showing a large black square. It is as if something is blocking a large part of the camera lens. I have checked and there is nothing blocking the lens. A screen shop is on the attached word document Thank you
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13-05-2020 11:48:54
Responses (2)
- S
Thank you! I had the same problem. I didn't realize you could have multiple zones. Lesson learned about that too. I noticed that when I set the privacy zone that it didn't seem to actually be what I entered. It does take a bit of fiddling and experimentation to get it right. Again, a huge thank you!
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27-11-2023 07:48:27
CHey @Swim. I'm glad the solution in this post was helpful for you! :)
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29-11-2023 10:27:35
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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29-12-2023 10:27:58
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Chelsea_Ring
Hey @deltamike. It looks like you may have accidentally added on a privacy zone! If you go into the Main Menu \> Devices \> Doorbell \> Device Settings \> Privacy Settings \> Privacy Zones \> you can remove the Privacy Zone created from there! Hope this helps. :)
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19-05-2020 12:55:29
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