‎15 day period for transfer of ownership has past but still no email

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user_b94122

15 day period for transfer of ownership has past but still no email

battery-video-doorbell

Hello, I have attempted to set up a preowned Video Doorbell 2nd Gen and requested a device ownership transfer. It has now been more than 15 days since I submitted the transfer request, but I have not received any confirmation email regarding the transfer of ownership. I tried setting up the device again, but it still indicates that it is owned by someone else. Is it not transferring as I didn't take the battery out of the doorbell, or is it something else? Thanks

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23-07-2024 05:31:45

Responses (2)

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user_b94122
Update for anyone else with the same problem: The device has to be offline for the request to go through, and to make a new request if the 15 days with the device offline if the 15 days has past without success in transferring
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24-07-2024 12:41:51
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Caitlyn_Ring
Hi @user_b94122. Were you able to get this issue resolved? If not, you can reach out to our support team to check on the status of your request. We unfortunately do not have access to details like that here on the Community. 
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24-07-2024 06:12:08
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