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Wrong timestamp in files downloaded in batch
Hello,I have noticed a difference in the file names depending on the way they are downloaded. For example when I download a individual video that has a timestamp of 15050 on the image) from the site the file is named as Ring_Sala_20240518_1505.mp4 on the other if the same video is downloaded in batch with others as a .zip file it will be named Ring_20240518_1805_9c26377f-4dbf-429d-XXXX-66d57f26fc08.mp4.This has happened to absolutely every file I download, it appears that when downloaded in batch the timestamp reverts to UTC and when downloaded individually it uses UTC-3, which is where I’m at.Any way of fixing this?Best,JoyETA: I’m on a Mac
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21-05-2024 17:36:31
Responses (3)
- J
Hi @user82501. Im happy to chime. We are still waiting for an update. Once we have one, I will make sure to post it here.
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03-06-2024 15:34:49
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UHi @justin_ring, I'm having a similar issue. I'm in the UK and when saving videos and downloading to my laptop, it saves as 1 hour earlier (probably due to daylight saving). I changed my laptop time manually reverting back by 1 hour but saves incorrectly as 1 hour less. Any help would be much
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08-02-2025 12:55:29
JHi @user_ee06e7. If you have already adjusted the time on your laptop and have disabled any active VPNs and are still having the same concern, it is best to give our support team a call to further investigate this with you.
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10-02-2025 21:36:48
UI'm doing batch downloads as well and having the exact same problem. Single video download; time is correct. Two or more video downloads and the hours are not correct but minutes are. You can't even fix it afterwards as there is no rhyme or reason behind what hour number is chosen. It's not an hour
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15-03-2025 23:57:20
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Caitlyn_Ring
Hi @user82501. I reached out to the appropriate team to verify what the intended timestamp is for batch downloads. I’ll update this thread once I have more information.
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23-05-2024 00:40:57
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