Responses (2)

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  Marley_Ring

  Welcome to the Community @Daviejukebox! Please make sure to review our [Community Guidelines](https://community.ring.com/t5/News-and-Announcements/Community-Guidelines/m-p/81#M13), to ensure we are making the Community the best it can be. If your device is not entering setup mode, I recommend performing a reset by holding the setup button for 20 seconds. Once complete, attempt a setup on the Cam again in the app. If this did not resolve your concern, try reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. :)

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  15-11-2019 09:48:31

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  Daviejukebox

  Thanks anyway but no Joy. It just doesn't bring up the ring network when you click on wifi to set it up. It takes forever to get to each stage of the process. > @Marley\_Ring wrote: > > Welcome to the Community @Daviejukebox! Please make sure to review our [Community Guidelines](https://community.ring.com/t5/News-and-Announcements/Community-Guidelines/m-p/81#M13), to ensure we are making the Community the best it can be. > > If your device is not entering setup mode, I recommend performing a reset by holding the setup button for 20 seconds. Once complete, attempt a setup on the Cam again in the app. If this did not resolve your concern, try reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. :)

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  24-11-2019 06:00:54

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  BAS

  Hi Davie: I've had the exact same experience. I first bought a Wired Stick Up Cam in April 2019 and installed it successfully using PoE (provided by a Netgear PoE Switch). I liked how it worked so much that I bought a second Wired Stick Up Cam. I attempted to set it up as well using PoE and the same Netgear PoE Switch (has 4 PoE ports). I could never get the 2nd Cam to set up successfully with PoE experiencing the same symptoms you described. I was sent a replacement Cam by Ring and was able to get it set up, but after about 2-3 weeks the second Cam would go offline...the first Cam still kept working all along. Ring then said that maybe my Netgear PoE Switch was the issue with the second Cam so they sent me 2 Ring PoE Adapters. I installed both of them and the first Cam again continued to work but the second Cam again experienced what you witnessed. I called Ring again yesterday and they are sending me another replacement Cam but I am concerned it will just do the same thing. One thing of note, I just recently bought my third Wired Stick Up Cam and since I'm using it inside I decided to set it up with WiFi and USB power. It set up perfectly and is currently working just fine. When I get the next replacement Cam I was considering to set it up with WiFi / USB to make sure it sets up properly and updates the firmware properly and then trying to change it over to PoE, but I'm not sure if that will be successful. It just seems to me that Ring has some issue with the PoE option on Cams since April 2019 or an issue if the set up does not work properly the first time with PoE. Maybe Ring could confirm if they support a Wired Stick Up Cam being able to be switched from a WiFi / USB connection to a PoE connection on the same Cam? **Update:** I received the replacement Wired Stick Up Cam. Instead of trying to set it up for PoE right away, I instead set it up with WiFi and USB for power. This worked and the Firmware was updated to current. After this, I then did a Connection Change to Ethernet and PoE and this too was successful. Maybe everything would have worked doinig Ethernet and PoE first, but from now on I'm gonna do the WiFi connection first and get the Firmware up to date.

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  19-11-2019 11:39:53

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  Daviejukebox

  Thanks i have tried all options it just won't bring up the ring network for the device to connect it.

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  24-11-2019 06:02:24

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  MisterY

  Try to turn off WiFi on your mobile device and toggle back on again to see if it picks it up. Or power off your mobile device and back on again. If you press the orange button and it does not go into setup mode, there is something wrong with your camera.

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  24-11-2019 11:18:20

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  Daviejukebox

  Thanks but the camera won't enter set up mode

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  04-12-2019 07:33:14

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  BAS

  Have Ring send you a replacement Wired Stick Up Cam...they also sent me a PoE Adapter...and then try setting up on WiFi / USB first and get the firmware updated...then use the option in the app to switch to Ethernet / PoE...it worked for me...hope it works for you.

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  04-12-2019 08:41:51