Ring Security Cameras
Wired ring camera will not connect to WiFi
I recently moved and went to connect my wired ring camera to the new WiFi and it will not connect. Have tried multiple times and each time it gets to the part where I type in my WiFi password and it says failed to connect. The weird thing is I connected 2 stick up cameras without issue right after. Camera is very close to my mesh WiFi’s main hub also.
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19-09-2021 02:25:20
Responses (4)
- A
I recently went through this very same scenario. Except I didn't move, I got a new mesh wifi system. Turns out that my wifi is a dual band, 2.4, and 5g. If your camera happens to be picking up the 5g, it won't connect. Same with my ring doorbell wired. I had to create a 2g only guest network and then log my ring products onto that. Everything works perfect again. I remember how frustrating and angry it made me, so I hope this information can help you. Cheers
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24-09-2021 12:52:08
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- B
have the same problem in 2 different place. when need to change battery of camera i have problem to connect it to wifi. i am really angry with that. i have tried all to be good, changing wifi channel, changing security, reboot routeur and base station, even if i am next to all device it cant connect to the wifi.
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02-01-2024 05:21:05
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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01-02-2024 05:21:48
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Marley_Ring
Hi there, @CRL88! If you’ve got a couple Cameras connected, then you’re doing everything right . Try powering down the Camera, and powering it back up again to see if this will help with initializing a connection. Please also ensure there is not a VPN enabled on your mobile device. Next, complete a setup in the Ring app, and at the final network connection step choose the “add a hidden network option”. This will allow you to manually enter your SSID and password for the network so you can ensure it is connecting to the desired access point. If none of the steps above work, we have more troubleshooting steps for setup issues here. Should those options still not work, and you can’t reconnect your Ring Camera to wifi, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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20-09-2021 05:52:39
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