Responses (10)

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  Kris_M

  I do. I installed it yesterday. I am on the phone with Ring now trying to fuigure it out.

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  15-05-2020 03:08:28

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  Kris_M

  @moonbow According to Ring, I have a gen 3 wired cam (stick up), so it should have come with a battery. The indicator will not go away without the battery, but it will also not affect the operation, unless you lose power to the source. They are sending me a battery, maybe they will do the sam efor you. Good Luck.

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  15-05-2020 03:16:36

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  mjs0753

  I have a similar situation. The stand up camera is wired directly and does not contain a battery. Since the software upgrade, I have been getting a warning message about the battery being below 50%. The ring app will no longer allow me to display a live image. It directs me to a video to watch to charge the non-existant battery. I contacted Ring and was advised the engineers are working to resolve the issue. The only current work around is to install a battery to get the unit working again. I own a second camera with the same issues.

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  15-05-2020 06:34:24

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  GregT1

  I installed two Ring cameras two days ago and intermittently had the same issue. Eventually I noticed that in the IOS app there are two different ways to bring up live view, one consistently works and the other consisently reports that live view is unavailable because the (non-existent) battery is low. There are two attached screen captures. The one that has a blurry image at the top on a black background has a Live View timeline and a "Live" button that consistently works. The second screen capture with a white background and lots of controls has a red low battery symbol in the upper left and a dim "Live View" button that never works. If I scroll down that screen a little further I find a link that provides me with a video to tell me how to recharge the imaginary battery. I suspect it's the UI engineers and not the camera engineers who have some work to do.

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  30-05-2020 01:38:24

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  Chelsea_Ring

  We are aware of this and similar situations, neighbors. Thank you for bringing it to our attention. We have the team investigating and looking into it as well. We will certainly keep you updated with more information as it comes in. Thank you for your patience!

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  31-05-2020 05:57:06

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  D1stortion

  I have the same problem. Just noticed it for the first time today. It’s a wired camera without a battery and had it around a year with no problems. It still records motion triggered video, but won’t show live feed due to non-existent low battery. I see a message from Ring from almost a year and a half ago saying they’re working on it. Really?

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  06-10-2021 06:35:07

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  ErikH

  Is there a solution to this issue that came with a software update? I also just recently got the same issue they live is disabled due to low battery. It’s not low even if you go into settings it full, it’s wired with constant power. For me it’s just a software issue. And I cannot reboot ring hence I cannot find this option in settings.

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  03-02-2021 06:50:03

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  Tom_Ring

  Hi @ErikH. I would suggest performing a reset on your Ring device, then reconnect it to your wifi. Doing this prompts an update on the device and should cause it to resume normal function. To perform a reset, press and hold the setup button for 20 seconds, then release. After the device reboots, [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. The device will then perform a quick update and it should show the correct power source. Let me know if this works!

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  05-02-2021 04:26:01

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  barryvs

  This looks a year old and it just happened to me after a power outage. I have reset the camera updated the firmware and it still doesn't fix it. It didn't come with a battery but has worked fine for 8 months.

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  08-07-2021 02:18:50

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