Ring Security Cameras
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J
Water inside my Ring spotlight wired camera
Has anyone had the problem of water getting inside your wired spotlight camera. It is clearly inside the camera as you can see in the pictures. Has anyone got experience of opening one of them up to dry it out? Should this get replaced by Ring? This looks like a failed product.
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19-06-2020 10:26:07
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Caitlyn_Ring
Hey @JonathanW. Thank you for attaching those pictures so we can see exactly what you're seeing. It does look like there is water in the lens, so I'd definitely recommend contacting our support team. They'll be able to review your [warranty](https://shop.ring.com/pages/warranty) and determine if this device will need to be replaced. Please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what our support team recommends as it can help other neighbors with similar concerns! :)
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19-06-2020 03:35:01
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