Waiting on Customer Service since Christmas

I have been inquiring, via phone, for a representative to contact me in reference to expanding a ring security system. I received a ring doorbell as a Christmas gift and wanted to expand to a complete home security system. However, trying to find specific information about these LUX on the security cameras is not available on your website. When I called, multiple times. none of the representatives knew what I was talking about. I was told that a representative would reach out to me with that information. I’m still waiting!