Ring Security Cameras
video recording length
I noticed that the video recording length is fixed for security cameras, such stick up cam is about half minute and spotlight cam is about 1 minute. I expect the recording is continue till the motion ends, or the fixed length at least can be adjusted with a longer fixed length. Because of such short recording, some activities are not recorded. Can it be resolved with a software update? Thanks
48105 •
0 •
455 •
23-07-2019 09:55:50
Responses (6)
- R
I've just installed the spotlight camera yesterday and this is annoying me already. Leaving this morning, it picked me up fine getting in the car then before I pulled off the drive it stopped recording and didn't actually record the motion of my car moving away. Not great, hope this is fixed soon.
•19
10-10-2019 05:11:25
•
RI have it set to Standard. It only records 30 seconds worth of video, so really you can trigger the recording during the night when i'm asleep, wait 30 seconds for it to finish and then it won't pick up again during the same movement. I tested it with a notification and then going straight into Live view, and if I watched live view for 2 mins it recorded the whole 2 mins. Are you saying if I switch it from standard then it will record more than 30 seconds when it detects motion and will record until the motion is stopped?
•4
11-10-2019 05:15:27
SFrom my understanding and my own use of ring products what happens is that if you set the recording to frequent or the higher frequency recording it will start a new recording almost as soon as the last one stopped. In short you get almost the entire event it’s just broken up in to multiple 30 second clips. Sometimes I’ve noticed this leaves a couple seconds of gap in the recordings but it essentially gets you the entire event. If it’s a battery device it will warn you that this will drain your battery quicker. It would be much easier if they’d let us set it to continue recording until motion is no longer observed. Or in the alternative at least let us change the length of recordings.
•15
11-10-2019 07:55:11
BBump on this issue. A close friend had a similar issue today...stranger walked up on their back porch, camera caught the non-malicious parts of his activity but caught nothing else because the video cutoff. I have Ring cameras at two different houses and this is an issue. At my lake house I caught video of some random kids playing basketball in our driveway (who we didn't know). I didn't care, but I should have caught the entire game on video. I get that Ring wants to cover themselves on storage costs/margins so they keep video lengths at a minimum, but I've gotta say that Nest's continuous recording is starting to look more and more attractive to me. because of this type of stuff. If I can't count on the Ring when I need it, it's useless. And for a perpetrator to be caught on camera for 30 seconds but for me to miss the remainder is absolutely missing the entire point of having them in the first place...to catch them redhanded. Fix this or I'm installing Nest Cameras.
•24
04-12-2019 10:51:58
MIt appears that you've been saying this for months & nothing had been done despite a LOT of posts about this issue. We bought your product expecting it to work properly & it shutting off after 30 or 60 seconds while motion is still going on is unacceptable! With this many complaints after however many months is ridiculous. Perhaps I'll cancel my subscription, take my can back to the store for a refund & get real came that WILL record for longer than the stupid 30 second limit you've forced on us...with NO fix in site!
•1
17-05-2020 06:51:18
- R
I would like to add my voice to those requesting a longer record of activity following the detection of motion. Thirty seconds is simply not long enough. Make the duration optional.
•22
08-12-2019 09:55:46
•
BAnd here’s the news story of the recent burglaries. The only video is a short clip of this guy walking up the porch with nothing catching his departure. Fortunately the doors were locked and he moved in. 30 seconds is useless. [https://www.oanow.com/news/crime\_courts/opelika-suspect-grabbed-by-auburn-police-after-car-foot-chase/article\_45732353-e262-531a-a64c-0ac3728561a5.html](https://www.oanow.com/news/crime_courts/opelika-suspect-grabbed-by-auburn-police-after-car-foot-chase/article_45732353-e262-531a-a64c-0ac3728561a5.html)
•13
08-12-2019 10:46:40
SIf they would at least maybe give you the option to change it to a minute it would really help. 30 seconds is just ridiculous especially if there is still activity happening why should it stop recording?
•11
09-12-2019 10:10:48
CI am returning mine to Best Buy this Wednesday for the very same reason. I don't really care that battery life isn't six months. I would be happy with two weeks. I had even ordered extra batteries (Now canceled). All I really want is to see the entire event if its 5 seconds or five minutes. When we are home I disarm motion anyway.
•0
08-06-2020 06:24:10
N20 seconds is ridiculous for a paid subscription on my spotlight cam connected to a solar panel. I have a SkyBell doorbell camera it is records for 30 seconds, saves to cloud with no subscription.
•1
13-06-2020 06:57:26
- D
Hello, I just had a break-in. The police looked at the video and saw it stop and asked if that was all. He also asked what happen to the person leaving. If the video was a little longer we would have gotten more information and additional views of the person who robbed me.
•3
21-05-2020 08:34:31
•
- K
Hi! New ring user here and I just signed up for ring protect plan as well. I found this thread and I was wondering if a solution has ever been found so that recording can continue fully until the motion stops? I am a younger female and I really was trusting ring to give me peace of mind and help me stay safe. With recordings now cutting off at a max of 120sec I fear a lot of important recordings could be cut short if someone were to wander my property or attempt to break in. Is there any option for recording continually until motion stops so it captures everything or am I just out of luck and down a few hundred bucks?
•0
30-04-2021 01:58:37
•
THi @Kayleeric7. I would suggest adjusting your Motion Frequency. This will ensure that you capture motions without a dwell time between recordings. You can learn more about Motion Frequency in this Community post [here](https://community.ring.com/t/how-to-set-your-motion-frequency/4237). I hope this helps!
•0
30-04-2021 09:54:05
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
mackhax0r
I've watched a creeper walk into my yard and it stopped recording after 30 seconds and then cools down... kinda useless. Everyone on this forum has requested this feature but nothing has changed.
23
15-08-2019 03:35:59
•