Ring Security Cameras
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Video Quality Issues Despite of Strong RSSI
Hello all! I just purchased a stick up cam (wired) and have a problem with the video quality: although the RSSI is pretty strong (-54 to -55), sometimes the videos are either choppy (but still sharp) or a bit pixelated (but not choppy). Most of the time the video quality is excellent though.It's interesting that the video quality is never changing during the recording or the playback of an event. That is, the video quality per event is always consistent. Some events have worse quality, some have better.Also, the issue seems to also affect photos it takes automatically when movement is being detected: some of the photos are perfectly sharp, others are pixelated.Any idea what this could be? I was thinking of a cloud problem or so. The Wifi connection is very stable and the router is close to the cam.
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11-07-2023 07:37:22
Responses (3)
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I have called the support. They asked me to reset the device and then try again. Did this while the support representative was on the phone. After setting it up again, the video and photo quality was permanently and heavily pixelated. According to the support, my device must be faulty and they asked me to get a replacement. I have ordered a new one now and will then let you know if it works better.
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11-07-2023 12:49:01
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UThe camera has been replaced. The new one had this issue only once during the course of several days. So it seems to be much better. It's interesting that the RSSI varies between -51 and -62 now. The Wifi AP is very close and there is only one relatively thin brick wall between. When I put my iPhone
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15-07-2023 12:10:04
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Affinity121
I have the same issue on both my stick up cams (battery). The videos are fine for a while then a stutter like when the cam is trying to refocus. Both Cams are in the RSSI -54 / -58 range, literally 3 meters away from the router.
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11-07-2023 12:15:04
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