Ring Security Cameras

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K
Video has stopped working
wireless-security-cameras
video-quality
Have a spotlight security camera. Has been working fine up until today. Now video does not seem to be working. Liveview does not start and detections are not recording. Was working fine this morning but now is not. Have restarted device, restarted WiFi Router. Device has connectivity and is showing as online. I can turn the light and siren on and off. If I walk in front of the camera it detects the motion but isn't recording any video. Everything checks out in "Device Health" Any ideas or suggestions?

806

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04-05-2021 09:43:00

Responses (1)

C
Hi @K_Nip. It seems like you've tried most of the basic troubleshooting steps I would have recommended to no avail. In that case, I'd recommend reaching out to our support team so they can take a further look at this with you since both Live View and motion recording isn't working correctly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

0

04-05-2021 05:07:20

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