Ring Security Cameras
Unable to set up Spot Light Cam
Hi I've just purchased a spot light cam and I'm trying to set it up. However my iOS device does not want to connect to the Ring Setup network. I have tried to do this manually, I have reset the network settings on my iPhone but I am still unable to connect. My broadband is with Virgin Media and I think from looking at google there seems to be issues connecting these devices when you have one of their routers :frowning: Has anyone else had similar issues? and any recommendations to try? I phoned Ring yesterday but the guy wasn't able to help me one of the tech team was supposed to call me later but I have had no phone call as yet :frowning: Cheer
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06-06-2021 07:18:38
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Tom_Ring
Hi @DannySeabs. In your iPhone settings, go to Cellular. Once there, scroll all the way towards the bottom and turn off Wifi-Assist. This is something that can cause issues when trying to setup a device. You can also turn off Bluetooth during setup, in case that is causing interference. Let me know if this helps.
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07-06-2021 07:34:21
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