Ring Security Cameras
Troubleshooting Poor Video Quality
been having issues with all my cameras having pixel issues when live viewing. if i download the video its crystal clear. this has only been an issue for the past few months. Internet speed in gigabit. Router " NETGEAR Nighthawk XR700 WiFi Router Wireless Speeds Up to 7.2 Gbps" Furthest camera to the closest camera RSSI and the network its connected to SP- "Solar Powered" HW- "Hardwired" PL- 44 Chime Pro Network SP PR-47 Chime Pro Network SP FD-43 Chime Pro Network SP JR-36 Chime Pro Network SP ZR-42 Chime Pro Network SP LR-38 Chime Pro Network HW Chime Pro Network -44 Direct wifi connection to 5.0GHZ BD-45 Direct wifi connection to 2.5GHZ SP FY-32 Direct wifi connection to 2.5GHZ SP BY-33 Direct wifi connection to 2.5GHZ SP i have tried all the steps listed in different forums and guides. any help would be much appreciated
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25-05-2023 08:55:22
Responses (2)
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26-06-2023 10:57:54
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Caitlyn_Ring
Hi @fusionpot. If the downloaded video is clear, this means the Camera is recording it clearly and without pixellation. Make sure your Ring app and your phone's software are both fully updated to the latest version. It's also important for your phone to have a strong connection, either via wifi or cellular data, for the best quality. A weak or unstable connection on your phone could result in [Adaptive Video Play](https://support.ring.com/hc/en-us/articles/360032437812-Poor-Quality-Video-Image-and-Adaptive-Video-Play) affecting the quality of the Live View. If this concern persists, it would be best to follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can investigate further. This issue might require help from our advanced technical support team since it involves network and connectivity settings. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-05-2023 04:04:43
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