Responses (2)

B
Boone
> @NohaAburass wrote: > Since I purchased the service I always have technical issues. Cameras takes long time to work also there is a delay in the notification. > When I had the free trial everything was perfect which made me purchased a new plan. > What’s the use of it if it will give me a one minute late notification after the door opens . > It was a big mistake going with Ring, but for sure I’m changing to another company.Hello @NohaAburass ,Sorry to hear that you are getting your Notifications delayed. You should try these Troubleshooting steps:Android Phones:[https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices)iPhones:[https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices)For steps to help with your Activation issues:[https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device)If these steps still do not fix your issues, you should call Ring Support for additional help at:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope you find this information helpful. :)
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23-11-2020 00:34:14
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ibb363

I also have technical problems concerning a wired floodlight. One of the two lights starts flashing when detecting movement. This topic was here before, but closed by Ring in ovtober ending with this advice:Hey neighbors! Check out our [Help Center article ](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) for tips on controlling the lights for your Floodlight Camera. Adjust the motion settings and checking for environmental factors that might be triggering the lights is a great step. Please also consider if you have a light switch or dimmer switch controlling the power to the Floodlight Camera, and ensure there is no one flipped the switch or any obstructions hitting it.But this is NOT the problem. I know when there are branches or spiders etc in the motion area the lights can go on and off. And know what to do about it. The problem is that after REAL motion detection (a person!) the lights go on as they should, but one of them starts strobing. So the problem is not solved, please open the topic, and come with a real solution Ring!

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11-11-2021 17:28:23

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C

Caitlyn_Ring

Hi @ibb363. For this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can troubleshoot further regarding any flashing or strobing lights on your Floodlight Cam. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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11-11-2021 21:37:22