Ring Security Cameras
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Q
Stickup Camera keeps going offline
troubleshooting
wireless-security-cameras
We continue to have to reboot one of our stick up cameras. Overview shows good battery RSSI -65, and is up to date. every day it will randomly go offline and I have to pull the battery to reboot it. then it works fine for a while.. about a day. Any Ideas
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02-10-2023 03:55:30
Responses (1)
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Justin_Ring
Hi @Quadragin. Try the following steps to try and fix your concern: - Reboot your router by powering it off for a few seconds and then powering it back on. - Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with other steps to try for a Ring device that repeatedly falls offline. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.
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03-10-2023 06:22:40
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