Ring Security Cameras
Stickup Cam Battery (3rd Generation) Motion Detection Range very short
I recently purchased this cam to monitor a stairway in our home. Setup was seamless, signal strength in the 30-50 RSSI range, and most features seem to be working okay. However, as I walk down the stairway towards the camera, it does not start recording (blue light comes on) until I reach the very bottom stair (8 ft. directly in front of the cam.) I have tried tilting, changing cam height between 2 ft. and 6 ft, set motion sensitivity on max, and advanced motion detection is on, but the detection range is never more than 9 ft. or so. I have even come down the stairs wildly waving my hands, but that makes no difference. What am I missing??
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27-08-2023 09:43:20
Responses (2)
- U
I have not been able to position the camera satisfactorily for what I am trying to accomplish. This does not appear to be anything wrong with the camera or its capabilities. I am now using it at a different location for a totally different purpose. My current question is: **how can I turn off the blue light?** I was able to do it before, but can't recall the steps I took. TIA
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29-09-2023 02:51:05
- M
I’m having the same problem, I upgraded from a plug in to a battery stick camera. The battery shows no motion while the plug in shows everything. I placed them side by side to try to adjust settings, still nothing. I have rebooted the battery camera twice.
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07-09-2023 06:16:34
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Justin_Ring
Hi @user56003. Those were good troubleshooting steps to try for your concern. Try also [rebooting the Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) to see if it helps. If you have tried this step as well and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.
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28-08-2023 10:51:02
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