Ring Security Cameras
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Stick up wired cam set up issues
Hi, have a new wired stick up cam. Was working really well until the power went off and has not come back online. Have tried the below - restarting the modem/router - pushing the Orange button - tired a different Poe injector box - removing and trying to re add the unit - full hard reset holding the set up button down for 10+ seconds - different network cables All that happens is that the unit comes on and the blue light remains constant and does not flash or change at all. Anyone have any ideas???
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11-07-2020 09:36:22
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Boone
I don't know if this will help, but I was under the impression that a "Full Factory Reset" required holding the Orange set up button down for 30+ seconds ... not just 10+ seconds. Maybe you are not getting it into the full reset mode? A short tap, or long 30+hold, both will begin the set up mode.
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12-07-2020 08:00:37
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