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Ring Security Cameras

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Stick up Cam wired connection issues

I am this problem. I am very proficient wiring cat 5e and cat6 cables. I constantly get the poor connection message when viewing my cameras. I currently have four cameras connected wired through PoE. The cameras almost act as if they are trying to get a Wi-Fi signal even though they are connected wired. The camera status says it has a weak Wi-Fi connection which is why they are wired. My home has aluminum siding with blocks the Wi-Fi signals. ![80D49378-A451-4A70-8BC1-31C593A6D9E5.png|1125x2436](upload://cY7ZFjJ67GU8HAXRzRifUYQBpBH.png) ![C17D0CEE-0C73-4919-8AAE-851BD2ECAD77.jpeg|1125x2436](upload://okhTi3SwJ7W5qbRbCdMJawaFuFY.jpeg)

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17-12-2019 04:08:06

Responses (2)

  • O

    Here are more pictures of the problem. ![26A61412-DA04-4FC0-9D2D-30636434AC50.jpg|1125x2436](upload://7juBwMKKOYXz3Cd3GCdg3ULY1aC.jpeg) ![27B764CA-19F1-4D1D-A031-A158B90C30EE.jpg|1125x2436](upload://AftPRvjFQ75Ua9qTyODiX4mx9g.jpeg)

    0

    17-12-2019 04:08:52

      C

      Hiya @OutKast. When you are trying to access the Live View, are you on Wi-Fi on your phone, or using your cellular data? Since these devices are connected via PoE, this may be a message that your phone is having a hard time connecting. I would recommend trying to using only cellular data when loading a Live View, and see if the same thing happens. Also, check that your PoE connections are not loose and are proper. If this concern persists, I would recommend to reach out to our support team at 1-800-656-1918!

      0

      17-12-2019 07:35:05

  • S

    Having the same problem! So many hours running cable, terminating connectors, rerunning cable, terminating ends again and again.

    0

    20-12-2019 03:51:48

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