Responses (2)

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  ChrisJohn

  Is it actually not detecting motion or is it the app not reporting the motion ? Guess it's hard to determine which it is? Id try logging out of the apps and logging back in or even uninstalling app and trying that next time.

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  02-05-2020 08:16:10

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  NeilR

  Thanks. The blue light didn't flash and I didn't receive any notification via the app.

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  02-05-2020 09:54:11

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  Chelsea_Ring

  Hey @NeilR. When you don't see the blue light and you're not getting notifications, does the device show as offline in the Ring app? There may be some network restrictions that are preventing the device from staying connected, resulting it in simply not working like you've seen. If you can, please review our [Ports and Protocols here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) and ensure the settings are as they should be to ensure the device stays connected. Let us know if this helps!

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  04-05-2020 10:11:19

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  trigger2007

  Hi, I've got exactly the same problem - I have a Stickup Cam Plugin, that's just suddenly stopped detecting motion, I thought it was a faulty camera however so contacted Amazon. The original camera was running since last October and around 14th April suddenly stopped motion detections. I called Amazon and have just received the latest stickup cam plugin, I've installed it, run through the setup - updated the software and it still doesn't detect motion. Subsequently, I've reset the camera and run the setup again, again it wants to update the software which I thought was unusual. Still, it doesn't detect motion. I have four other Ring cameras that all work fine, so the problem isn't ports. I can get a live view on this camera just no motion detection. In addition to this, its also showing the 'critically low' battery message, although it is a Stick Up Cam Plugin - and has a wired connection! Is the critically low battery issue stopping motion detection? Any ideas?

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  05-05-2020 12:04:20

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  trigger2007

  I've just answered my own question on this one, I'm guessing around about mid-April there has been a software update which is when my 'Plugin' stick up camera stopped detecting motion. It's fully wired however is now showing this critical battery issues which is on another post. The camera is effectively shutting down motion detection as it thinks it's running out of battery! I've just borrowed the battery from my doorbell cam, and the motion then works fine! Once I remove it, critical battery error and the motion stops. Problem is for me, this wasn't an area that I used for motion alerts as its an internal camera so it's taken me 2 weeks to notice. A quick fix is that I've ordered an additional battery to turn my 'plugin' camera to a battery camera with wired charging, not great! Will there be a software update?

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  05-05-2020 12:36:15

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  NeilR

  Hi I have deleted and reloaded the app and also held the reset button for 30 seconds, removed the battery and set up again from scratch. Seems to be working OK the past two days so will see how it goes. Thanks for the feedback.

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  05-05-2020 12:48:27

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  NeilR

  Hi My solar panel was installed two days ago and has lifted the charge on the battery from 63% to 100% in that short time. Does the panel just trickle charge the battery now and can it be overcharged if it is kept at 100% continuosly??? Thanks

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  13-05-2020 07:33:57

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