Ring Security Cameras
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Stick Up Cam not detecting motion at all
hardwired-security-cameras
troubleshooting
motion-settings
I recently installed a Stick Up Cam. Initially it worked fine but now it does not pick up motion at all. I checked all motion setting, zones, notification settings on my phone, nothing helped. Reinstalled the cam several times and reset to factory settings. Nothing brings back motion detection. Live View works fine. This is very annoying as this is a brand new device I purchased 2 weeks ago. I wonder if someone could help. Thanks.
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01-07-2022 23:02:42
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Caitlyn_Ring
Hi neighbors! As a reminder, please keep the discussion friendly and on topic to the original post. Our support team can assist with any questions on your device's [warranty](https://ring.com/warranty), as it does also depend on your [Ring Protect plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). @user16213 Make sure to check that you do not have Motion Detection disabled under the [Modes](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Devices-with-Modes) settings. You can also read more information on how Motion Detection works in Ring devices in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices). If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-07-2022 20:56:56
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