Responses (7)

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StrAp3R
I am also having this same issue
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21-10-2020 02:10:17
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A

avianskipdiver

When you tap the blue zone it should spring into life, as it were, with selection dots around the outside: you drag those to shape it how you want. (And can add two more zones as well). Impressively flexible.The issue I'm having is that it doesn't seem to work as advertised! I get motion detected outside the zone.

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21-10-2020 10:48:49

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StrAp3R

I know thats how you edit the zone. The highest you can go is like on the picture that was posted. You cannot go higher.

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21-10-2020 13:59:58

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TheMoonster

It just seems that the row for the 'Default Zone' and 'Add Zone' buttons pushes the camera image up off the screen so you physically can't select it with the translucent blue dots. Defiantely seems to be a software bug.

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21-10-2020 16:36:24

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StrAp3R

Yea that definately sucks. I hope it is just a software bug. The camera's seem to work pretty good otherwise

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22-10-2020 01:24:15

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Tom_Ring

Hi neighbors. This is actually by design. The Camera has a wider field of view than the Motion Detector on the Camera. When drawing Customizable Motion Zones, you will only be able to highlight areas that your Motion Detector can actually pick up motion. This Community write up [here](https://community.ring.com/t5/Feature-Request-Board/Rotate-image-for-any-all-Ring-cams-in-app-s-device-settings/idi-p/57340) explains this new feature in detail. I hope this answers your question!

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23-10-2020 20:26:37

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TheMoonster

Really...? I had this camera above the garage at my former residence and I had to use the black-out privacy zone at the top of the camera's view to prevent getting motion from my neighbor's driveway. If what you're saying is the real answer than that is a huge flaw. Why have a "security came

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29-10-2020 00:09:29

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justyouravejane

When I first bought my ring outdoor, I was able to set the zone perfectly. I have a super dark area outside my bedroom window (that my apartment complex refuses to light). It was great, I felt safe. Now all of a sudden I am unable to select this area because it is in the “upper 20%” which essentiall

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23-06-2021 22:19:25

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user81969

The app does not keep the wired setting. It goes back to battery. This limitation on motion zones should be noted on the battery operated cam so the consumer can make an informed decision. I’m not looking for the full live view, just enough to provide security of a focused area. This is my driveway

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12-05-2024 18:54:59

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Hockeygoon96
I would like a better response to this answer as well. I am having the same problem, the top 1/3 of the camera view is now not letting me set it as a motion zone when it previously used to. The top 1/3 is some of the most important motion area I want and tilting the camera up would do no good. Why can’t the motion be picked up in the entire camera like it previously did?
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26-02-2021 18:26:47
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