Responses (2)

• J

  Josh3

  I'm having the same issue. Following.

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  12-11-2020 05:11:11

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  R

  RiggerMortice

  I have exactly the same issue on two cameras that I installed earlier today. Tried contacting the chat support. They suggested removing app, restarting phone and reinstalling. No surprise that it made no difference!

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  12-11-2020 02:27:32

  R

  RiggerMortice

  I just spoke to Ring. Apparently this is not a glitch. They say that the specified field of view for the camera is 110 degrees horizontally and 57 degrees vertically (which it also says in the tech spec for the camera on thier website). Apparently the area that we see when you go to customise the motion zone is this 110 x 57 degree area. So you can set the zone up to be smaller than this but not larger. The physical field of view for the camera and what it sees in live view is larger than the specified 110 x 57 degrees but you simply cant select an area that is larger, even if you try to drag the motion zone or create a second motion zone. In short... Ring say that you cant make the motion zone fill the entire frame. Think I might be sending my cameras back. For me, this means that although the camera covers my entire car parked on the drive, the motion detection only covers the front and not the rear. Makes it 50% useless!

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  12-11-2020 03:21:01

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  ShaynG

  Hi RiggerMortice, Thank you for your investigative work and your replies, sincerely appreciated! I can't believe this is how the camera works, so disappointing! I'm in the same situation as yourself in that this completely defeats the purpose of my camera overlooking my car parked in the driveway, I bought it for this specific reason. I hope there is an app update coming soon to address this, otherwise this camera is useless for me as well.

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  12-11-2020 05:00:46

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  RiggerMortice

  Had a few Tweets back and forth with Ring. This was the conclusion (not great)... We appreciate your feedback here. However, Motion Zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover. All battery-powered devices use Passive Infrared (PIR) sensors to detect motion. The way the PIR sensors are set up means they can only detect heat-based motion in a specific range, and the area at the very top of the image isn't included in this range. We will be sure to pass your feedback on to the appropriate teams for review. If you have any additional questions, let us know.

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  13-11-2020 12:53:14

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  Josh3

  That is quite frustrating. Have you noticed that you cameras seem to work better in the day than they do at night?

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  13-11-2020 04:45:01

• K

  ko2

  try moving the right lower area in the frist pic. up to the middle if you look at the picuter you have i thnk four dots or 3 and something else in the right hand corner its NOT centerd it should have 2 dots in the middle one on each side and 3 on top and bottom then try moving the top up past your car it should stretch then

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  14-11-2020 08:34:32

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  R

  RiggerMortice

  Not sure about the response from Tom\_Ring. I’m not a massive fan of people who post “solutions” without really understanding the problem. It was clear from the existing posts that people knew what motion zones were so an article that explains that they exist seems a bit pointless. A genuine thank you to Ko2 for the suggestion but sadly I had already tried that suggestion. The problem isn’t app or software related. It’s about how the hardware works and motion detection over the entire screen will never be possible because of the IR sensors and their limitations. I did find a solution though. I returned my Ring stickup cameras and bought a EufyCam E two camera system. More expensive but 100 times better (and cheaper with more benefits that the Arlo equivalent). Very similar to the Ring app. The only drawback is that I now have two apps to check (one for Ring doorbell and the other for EufyCam) but that’s a small price to pay for having a system that actually works.

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  05-12-2020 07:28:52

  C

  Chelsea_Ring

  Hey neighbors! I wanted to step into here to clear things up and paint the full picture for you in this situation of using the Motion Zone feature and the Stick Up Cam 3rd Gen while wired via the Plug-In Adapter, or by battery via the Quick Release Battery and/or Solar. If you have the Stick-Up Cam Plug-In (3rd Gen), this means that you are supplying constant power to the device and allowing it to operated on the wired device motion settings. This means that when wired, you will not see a crop when selecting your Motion Zones because the device will use our wired devices motion detection to capture events based off of your more in-depth settings to select from. In comparison, if you are using the Stick-Up Cam Battery/Solar(3rd Gen), this means that you are having the camera operate off of the battery power that is available to it (and recharged to the battery from the solar panel), thus having it operated on battery device motion settings. These settings differ from wired and have some limitations to help conserve battery life and how the device functions, which is why you will see this crop. You can read more about how battery devices function with Motion Zones in our Community article [here](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965). An important note from that article is that “Motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover.” If you have your Stick Up Cam 3rd Gen operated via battery or solar, we recommend [changing the power mode to Wired](https://support.ring.com/hc/en-us/articles/360045463592-Changing-power-modes-on-your-Ring-Stick-Up-Cam-3rd-generation-). I ​hope this clears this up for you, neighbors, and if you have any additional questions or concerns, please feel free to let us know below.

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  08-07-2021 10:44:27