Responses (7)

4

4DD

Can I mount Stick Up Cam Elite upside-down on a ceiling or eave?Yes. Just be sure to enable the “Rotate Video” feature in the app while setting up your Stick Up Cam Elite to align your camera to the upside-down position.This is taken directly from the FAQ of YOUR website.[https://shop.ring.com/products/stick-up-security-camera-elite-poe](https://shop.ring.com/products/stick-up-security-camera-elite-poe)

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09-03-2020 17:45:01

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4

4DD

Hi Chelsea, We bought 6 of these cameras, for the sole purpose that they could have the image inverted via the app. We do not want the camera mounted the way you have shown, as the ethernet cable shows, and makes the install apprear tacky. The Stick-up cam elite had everything we needed (PoE, cei

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09-03-2020 18:23:21

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WickedWarnings

Perhaps offer us an explanation why the cheap indoor camera is allowed this fetauture but not the nicer outdoor camera? Ring?

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13-03-2020 00:29:48

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gphone

This sucks. Just mounted it under the eave and didn't see a setting to rotate view. Every other cam on the market does this and Ring doesn't? wtf

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22-06-2020 16:55:33

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Cammymell

I’ve done the same stupid thing! It still on the website that we can rotate the camera. So I got 2 cameras thinking that I could install it on the ceiling. And No... you have to spend more money just to do that. Can’t believe.

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25-06-2020 07:33:35

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W

Wulbs

Any update on this? I cant see the rotate view. Would wanted to return my 4 elite cam if this will not be on the setting which is the reason why i bought these.

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27-06-2020 23:26:52

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Landon23

This is ridiculous you don’t have the option to rotate the camera view in the app it’s a simple software change most people want to mount these in the eves of there homes I’m paying 100 per year for your service the least you can do is give us the option to rotate the video feed without the use of a

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22-07-2020 07:09:36

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sguler

This is ridiculous. We want to stick this up to eaves of our homes so it is out of the way and doesn’t look ugly. Give us a way to rotate the view.

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05-08-2020 18:02:24

B

BigIsland

Aloha I posted about this issue in the Ring Community Feature Request Board and need you to give Kudos to it so those in-charge of development at Ring will take notice and get this done. This could be a fairly quick feature change for Ring, but you need to up-vote my suggestion with a Thumbs-Up/Ku

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05-09-2020 01:27:32

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Mdenmarsh
How easy for a simple software program code change to allow to rotate and image 180. Instead we have to buy a ridiculous piece of hardware to mount the camera for an upside down or parallel image plane. Stupid design department and ring will get a 2 star rating.
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05-08-2020 21:09:26
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T
TWO22
Same issue. Simple request for an expensive product. Add me to the list for this hopefully getting to somebody that can actually change something.
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09-08-2020 16:46:19
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B

BigIsland

Aloha!First, I agree with the majority of people on here...Ring should update the app to allow us to rotate the image for ALL their cams.Second, I understand why Ring stopped allowing rotation for their outdoor cams...they are weather-resistant in the correct upright orientation, but not updside down or even sideways. Considering Ring warranties (and extends the warranty for Ring Protect Plus) their outdoor cams, they would be losing money by all the claims by those inverting their outdoor cams (yes, water or dirt will eventually get into the electronics of the inverted cam).So, what is the solution to appease everyone?1) Ring adds the functionality to the app to rotate the view of ALL their cameras, including outdoor cams. (It would be a great feature to have 360 degree adjustable increments, so that a user could physically install the cam however it best fits, then "level" the image in the software.)2) In the app, when the user toggles the "Rotate View" to "On", have a popup that states something like, "By using this feature, the warranty will be VOID for this cam if water or dirt intrusion is found to be the cause of the issue.".This solution doesn't cost the user any more money, is quick, and costs the least for Ring (a software change is way quicker and costs way less than changing the harware to make it waterproof/IP65+).Problem solved? We all happy now? If so, click the Kudos (below) so that Ring sees this and takes note and gets this feature done.Stay safe and well, Aloha!

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24-08-2020 20:47:01

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P

PlumeriaTX

Like everyone else on this forum, WHY can't you help us?? Lots of us have gutters and can't mount the cameras on the fascia board!! Some possible solutions would be: 1. Have the choice of stick up camera - ceiling mount or stick up camera- wal

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03-09-2020 23:20:57

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Tom_Ring

Hi neighbors. @BigIsland You make some great points! I would suggest moving them to the [Feature Request Board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board) so this idea can be shared with the Ring Community! Once posted there, it can receive upvotes and hopefully

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04-09-2020 22:01:34

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BigIsland

Mahalo Tom! I did what you suggested and posted to the Ring Community Feature Request Board. Now I need people to give Kudos to it so those in-charge of development at Ring will take notice and get this done...it could be a fairly quick process. [https://community.ring.com/t5/Feature-Request-Boar

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05-09-2020 01:20:39

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Namedeplume

To this day the website still implies this is ok. Not good! Mounting Base Integrated mounting base/stand with adjustable angle. Can sit freestanding, mount to a wall, or mount to a ceiling

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07-10-2020 23:37:39

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Hung2020

Hi Everyone, It has been a year readly since every one say ring stick up camera cannot have the function rotate in the app. But the cheap one from ring indoor it has. Other company camera like nest, wyze, foscam....... it has function to rotate so many years ago why the ring company do not want to

1

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29-10-2020 15:03:30