Ring Security Cameras
Stick up cam Elite has "poor connection" over PoE -- how?
I just installed a couple of Stick up cam Elites, using PoE. \*Both\* of them either can't connect because the "connection is very weak", and if it does connect, it says "Poor connection" at the top of the live view. How is this possible using Ethernet? I did select Ethernet during setup. I did \*not\* select WiFi.
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06-12-2019 04:30:54
Responses (5)
- RA
Thank you for your response! Is there a way to confirm that I really did press the right button in the app when I had to select Ethernet vs Wifi? I'm quite certain I had, but it doesn't hurt to double check if that's possible. I'll give your suggestions a try, though. Thank you. I'll post up the results here later.
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11-12-2019 03:32:26
- S
I'm having the same problem and I've tried everything. With just a few feet of ethernet cable plugged into my switch, the switch lights up indicating 100 Mb connection. Video quality is good. When moved to the 100' ethernet cable suddenly it lights up only as a 10 Mb connection which is terrible. Video is very grainy and cuts out often. App indicates "poor connection." -Thought it was the connectors so crimped new ones on several times. Didn't help. -Figured it had to be the solid copper cat 5e line so ripped it all out and bought solid copper cat 6. Same problem. Crimped new connectors several times. Didn't help. -Carried laptop 10' up the ladder to see what speed it would connect at. Switch indicated great connection of 1000 Mb. How can this connect at 1000 Mb so quickly but ring stick up cam can't even get 100 Mb? -Thought it must be a defective camera, brought a different one up and plugged it in. SAME PROBLEM If you figure it out please post your solution! I'll do the same.
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17-12-2019 01:18:27
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SI am having the exact same problem. I’ve set up 2 houses. One house has elite PoE cameras and the other has last years stick up cam with Ethernet. Both houses give me the weak connection pop up when loading the camera.
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23-12-2019 01:31:18
SSean, can you list some details of your setup. Do you have the individual POE injectors or are you using a switch with POE? Have you tried to hook a laptop up to the same ethernet cable to see what speed it connects at (10/100/1000)? Mine is on a 100' solid copper cat6 connected to a netgear POE switch. These Netgear switches are rock solid with any other device I've hooked up so I'd be shocked if it's that causing the problem. Laptop hooked to the same cable / switch shows 1000 Mb connection. Another user indicated he has 4 of them hooked up to individual Ring brand POE injectors and says his all work fine.
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23-12-2019 02:00:08
BI have the same problem with my two stick up cams, 2nd Gen, POE. They are connecting at 100 Mbps over Ethernet, I can verify this from my smart switch. Video is **good** , but they report poor connection for a few seconds when Live view first comes up. Now when I look at the Device Health Report it tells me Wi-Fi signal strength is very poor to my cameras. Could this be a bug in the app? Perhaps the poor connection notification in Live View is measuring the wi-fi signal as the device health report is indicating. Since we are using Ethernet these may be not applicable.
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23-12-2019 01:59:32
SI am using this switch for my house: BV-Tech 18 Port PoE+ Switch (16 PoE+ Ports | 2 Gigabit Ethernet uplink) - 130W - 802.3at- POE-SW1602A [https://www.amazon.ca/dp/B01MQHD54L/ref=cm\_sw\_r\_cp\_api\_i\_nccaEbDDV2MFT](https://www.amazon.ca/dp/B01MQHD54L/ref=cm_sw_r_cp_api_i_nccaEbDDV2MFT) I doubt it’s the speed. But I will test shortly.
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23-12-2019 08:26:00
- J
Anybody find a solution to this? I installed 3 Stick-up Cams via POE in 2018, and didn’t have a problem until a handful of months ago when I started getting the “connection is very weak” / “poor connection” messages every time I opened up Live View. My cameras seem to ultimately work fine, and the messages disappear after several seconds, but it doesn’t make sense. I just added two more Stick Up Cam Elites to my setup (via POE), this week, and they’re behaving the same way. So it’s not just my specific cameras. And I just changed ISPs, and now have fiber internet service with 500Mbps up/down — and that had no effect. Ironically, the only camera in my setup that doesn’t give me these messages is my Doorbell Cam, which is the only camera I have that is connected via WiFi. What’s the deal with this, Ring?
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29-12-2019 02:16:20
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- P
Hi All - I have running into the same issue here. I have recently installed a new Sick up Elite using POE. I have tried different cables, using both a Meraki switch that provided POE, as well as using the power injector that comes with the camera. Has anyone found a resolution to this or a reason why there is a "poor connection".
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20-01-2020 04:47:30
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JUnfortunately, I have not. I did call Ring on January 6, and spent quite a bit of time troubleshooting with their first-tier support. In the end, the rep told me she would escalate the issue to their advanced tech support and have them investigate. She said they would get back to me via e-mail, but could not give me a time frame. Two weeks later, and I haven't heard a thing. I'll follow up soon and post an update here if they tell me anything of note. I'd suggest you and everyone else with this issue call Ring like I did and open a ticket (squeaky hinge and all).
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20-01-2020 06:28:34
PThanks for the update. It’s very strange that when I am outside my house (not on the WiFi) I do not get poor connection.
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21-01-2020 01:55:16
JYou're luckier than me. I get it about 95+% of the time when going into live view, regardless of whether I'm connecting locally (i.e. I'm at home on the same network as the cameras) or remotely (via cell data or someone else's wifi).
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21-01-2020 02:46:41
B> @jkmccon wrote: > > You're luckier than me. I get it about 95+% of the time when going into live view, regardless of whether I'm connecting locally (i.e. I'm at home on the same network as the cameras) or remotely (via cell data or someone else's wifi). I would have to test this but I suspect the phone app does not communitcate directly with the camera even when you are on the same local area network. BTW, the "poor connection" indicator has seemed to go away for me in live veiw using the latest version of the app.
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11-02-2020 02:17:03
J> @bob\_m10 wrote: > > > > I would have to test this but I suspect the phone app does not communitcate directly with the camera even when you are on the same local area network. Agree -- this is my understanding, as well. > @bob\_m10 wrote: > > BTW, the "poor connection" indicator has seemed to go away for me in live veiw using the latest version of the app. Of my six cameras, the problem seems to have been resolved on four of them (all three of my new Stick-up Cam Elites plus one of my three 2018 Stick-up Cams). But it's still definitely a problem for two of my three 2018 PoE Stick-up Cams. The firmware is "up to date" on all of them, so no idea why those couple cameras are behaving differently.
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11-02-2020 09:00:05
- J
I think I found a work around for ethernet connectivity issues on the Ring Stickup Cam Elite (2nd generation) POE+ enabled. ISSUE: When setting up the camera using the phone android app, I select power via POE and internet via ethernet. After a few moments, stickup cam announces that it's trying to connect. Then it proceeds with error "cannot connect to the internet, check connection. This happens when trying to setup the camera even though I try to power the camera using a Linksys POE+ switch and also tried the Ring POE+ injector product. For the workaround I discovered to fix this issue, please follow these steps: 1) Connect the Stick Up Cam to your internet router (non-POE+ enabled router is best) 2) Connect the micro-usb power supply that came in the Stick Up Cam 3) Put the Stick Up Cam in setup Mode 4) On the Ring phone app, select power via POE and connect to internet via ethernet 5) It will go through the setup and should connect to the internet (like mine did) After your Stick Up Cam finishes setup, you can now disconnect from your internet router and connect the cam to the Ring POE+ injector
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31-01-2021 09:58:48
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Marley_Ring
Hey @ring-a-ding-dave! If you are absolutely certain the Cams are setup and connecting via PoE, this connection concern may be related to phone or app connection. Try uninstalling and reinstalling the app first, to ensure it is optimally integrated with your mobile device. If this concern persists, please test different mobile device settings such as wifi only, cellular data only, bluetooth disabled, and other apps in the background closed. Let me know how this goes! :)
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10-12-2019 06:27:04
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